Frequently Asked Questions
Everything you need to know about your next tabletop adventure.
How long does shipping take for in-stock games?
Orders for in-stock board games are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the selected carrier.
What is your return policy for opened games?
To be eligible for a return, games must be in their original, shrink-wrapped packaging. We cannot accept returns on opened games unless there is a confirmed manufacturing defect or missing components.
Do you offer a 'Hold' service for pre-orders?
Yes! You can use our 'Hold' feature to secure upcoming releases and combine them with future orders to save on shipping costs once all items are available.
What should I do if my game is missing a piece?
If your game has a manufacturing defect or missing components, please contact us within 14 days. We will coordinate with the publisher to ensure you receive the necessary replacement parts.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery estimates are calculated at checkout based on the weight of the games and the destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.